Contact
Getting hold of us
We have not published a support address yet. Until we do, the routes below are the ones that work — and the first of them is faster than email would be anyway.
We are small. Email is answered during the day, not overnight — so if an aircraft is on the ground right now, post the job rather than write to us. The board reaches mechanics in seconds and does not wait for us to read anything.
An aircraft is grounded right now
Post it. That is the fastest path — it reaches every verified mechanic in range within seconds, which is faster than we can read an email and do it for you.
Post the squawkYou cannot post, and you need to
If posting is refused — a rate limit, a tail number the form will not accept, anything else — write to us with the tail number, the airport, and what is wrong. We will post it for you.
This one needs a published support address, and there is not one yet.
You cannot get into your account
Try the reset link first. It works on its own and does not wait for us. We will never ask you for your password, and we cannot read it.
Reset your passwordSomething looks wrong on a job
Every job has a report link on it, which reaches a dispatcher with the job's context attached. Use that in preference to email — it does not depend on anybody reading a mailbox. It does not stop the job: a dispatcher reads it and decides, including whether to put the job on hold. If an aircraft is unsafe to fly right now, say so to the operator and the mechanic directly as well.
You found a security problem
Tell us before you tell anyone else and we will fix it. Include enough to reproduce it.
This one needs a published support address, and there is not one yet.